The only AI customer
service solution you need
Resolve issues faster and boost customer satisfaction—all while reducing team workload—with the only customer service solution you'll ever need.
TRUSTED BY +25,000 BUSINESSES
Speed and scale like never before with automated customer service
Free your team from repetitive questions using automated chatbots. Maximize team efficiency with AI-powered tools.
Make customers happier with instant resolutions
Lower your costs with more efficient support teams
Scale support without sacrificing customer experience
Immediately resolve common questions with AI chatbots.
Collect customer info and speed up resolutions with easy-to-build, no-code custom chatbots.
Better understand your customers with AI-powered analysis of support conversations.
Use GPT-powered tools to instantly generate replies, recap conversations for other agents, and create new help articles.
Immediately recommend helpful content with machine learning—directly in your product.
Ditch manual workflows like ticket routing and conversation follow-ups.
Our bot deflection rate with our previous customer service solution was 5–10%. With Intercom, we achieved 65% bot deflection within just one week of going live.
VP of Service Operations, Zilch
Maximize team productivity with the world's fastest shared Inbox
Our AI-enhanced Inbox is lightning fast, easy-to-use, and optimized for efficiency—with everything a modern support team needs.
Faster customer resolutions
Prevent team burnout
Lower your costs
Easily collaborate with colleagues to quickly solve complex problems, as well as allow customers to track progress in real time.
Change language, turn on dark mode, save custom views, and more.
See all your support conversations in one place.
Collaborate efficiently with teammates in real time thanks to co-presence indicators, notes, and @mentions.
Win time back with powerful macros, nonexistent load times, and simple shortcuts that put your entire Inbox a Cmd+K away.
Get more done by optimizing operations with live dashboards, reporting, work management tools, and more.
The thing I noticed most about Inbox is the speed. In a test, we saw a 15% increase in the number of conversations handled.
International Strategy and Operations Manager, Wolt
Get ahead of known issues and slash support volume
Resolve customer issues before they contact you. Our proactive support tools cut down contact rates while boosting customer satisfaction.
Reduce inbound volume
No engineering resources needed
Let customers search and browse support articles directly in your product and on the web.
Onboard customers without taking time from your team thanks to contextual and personalized task lists.
Inform specific customers of planned changes, events, or service interruptions.
Add help content directly into your product without engineering resources using our no-code UI.
Automatically trigger an in-app chat, email, or SMS message when a customer needs help.
Drive adoption of new features and deepen customer engagement with guided experiences.
Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Director of Managed Services, TrueCommerce
Messenger and Omnichannel
Deliver conversational support where it works best for your customers
Our Messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.
Deliver support at the exact right moment
Give your customers more flexibility and control over support channels
A seamless, beautiful customer experience
It's your Messenger—so have it match your brand with infinite design options.
Show and hide different content, features—even entire Spaces—to create bespoke Messenger experiences.
Bring the Messenger to your mobile app with powerful iOS and Android SDKs.
Support customers using their preferred channel—whether that’s email, SMS, social, or more.
Centralize your phone support using our integrations (with more coming soon).
Reduce phone wait times by letting customers switch to messaging mid-call.
Intercom powers our customer communications, delivering conversions, customer engagement, and personalized support. The Messenger is the heart of this strategy.
Chief Consumer Officer, Rebag
A single, powerful, easy-to-use platform
Get all your automation, conversations, tickets, customer data, and reporting working together seamlessly. Maximize team performance by connecting all your other tools to our platform.
Maximize team performance with actionable insights
Stop switching between tools and speed up workflows
See all your data in one place
Understand and improve the performance of your bots and team with flexible and customizable reports.
View, segment, and filter all your customer data—and model it however works best for your business.
Craft the best customer support experiences using a complete picture of past actions.
Power bots and workflows with live customer data stored in other tools—no engineering resources required.
Apps and integrations
Get all your tools working as one—and add more to existing workflows—with 300+ apps.
APIs and webhooks
Configure Intercom to work best for you with our easy-to-use APIs and webhooks.
We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service.
Oda Skuggedal Wilhelmsen
Nordic Customer Service Manager, Godtlevert