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TRUSTED BY +25,000 BUSINESSES
Maximize productivity with the fastest shared inbox
Our shared inbox is AI-enhanced and designed for speed and efficiency—so your team can work smarter and collaborate faster.
Better tickets for your team and your customers
Resolve complex issues quickly with tickets optimized for team collaboration and real-time customer updates.
Help your customers help themselves
Connect your help center across the whole platform—so your customers can find the most accurate answers when and where they need them.
The thing I noticed most about the inbox is the speed. In a test, we saw a 15% increase in the number of conversations handled.
AI Chatbot
Resolve 50% of customer questions. Instantly.
Fin, our breakthrough AI chatbot, uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly.
Dramatically reduce your support volumeProvides safe, trustworthy answersSolve issues anywhere, any time, in any language (coming soon)
An AI chatbot you can trust
Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.
Seamless human handoff
Fin can triage complex problems and pass them to your human support teams without interruption—so your customers get the best possible experience.
Connect it all with Workflows
Easily build powerful, no-code automations for your customers and your teammates with Fin, other bots, triggers, conditions, and rules—all in one place.
Within six days, Fin is successfully resolving 42% of conversations. It’s truly surpassed my expectations.
Product tours
Keep new users inside your product—and out of your inbox—using automated, interactive onboarding.
Outbound messages
Keep support volume low by letting customers know when issues arise with the largest selection of message types.
Series
Create cohesive targeted message sequences across channels with a no-code visual builder.
Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Messenger and Omnichannel
Deliver conversational support where it works best for your customers
Our messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.
Deliver support at the exact right momentGive your customers more flexibility and control over support channelsA seamless, beautiful customer experience
Customizable messenger
It's your messenger—so have it match your brand with infinite design options.
Configurable experiences
Show and hide different content, features—even entire spaces—to create bespoke messenger experiences.
Mobile
Bring the messenger to your mobile app with powerful iOS and Android SDKs.
Omnichannel messaging
Support customers using their preferred channel—whether that’s email, SMS, social, or more.
Phone
Centralize your phone support using our integrations (with more coming soon).
Switch
Reduce phone wait times by letting customers switch to messaging mid-call.
Intercom powers our customer communications, delivering conversions, customer engagement, and personalized support. The messenger is the heart of this strategy.
Platform
A single, powerful, easy-to-use platform
Get all your automation, conversations, tickets, customer data, and reporting working together seamlessly. Maximize team performance by connecting all your other tools to our platform.
Maximize team performance with actionable insightsStop switching between tools and speed up workflowsSee all your data in one place
Reporting
Understand and improve the performance of your bots and team with flexible and customizable reports.
Customer data
View, segment, and filter all your customer data—and model it however works best for your business.
Behavioral data
Craft the best customer support experiences using a complete picture of past actions.
Custom Actions
Power bots and workflows with live customer data stored in other tools—no engineering resources required.
Apps and integrations
Get all your tools working as one—and add more to existing workflows—with 300+ apps.
APIs and webhooks
Configure Intercom to work best for you with our easy-to-use APIs and webhooks.
We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service.
