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Intercom for Support

Deliver customer support where it’s more powerful and effective

Intercom Support uses powerful messaging and automation to show up in-context—in your product, app, or website. A better experience for customers and support teams.
Deliver customer support where it’s more powerful and effective

Scale support without investing in more resources

IN-CONTEXT SUPPORT

Be there with a powerful Messenger in-context, where it matters

Intercom Messenger works alongside your existing support tools to give customers a choice of self-serve or live support.

AUTOMATED SUPPORT

Automate support and deliver value faster

Reduce your team's workload and deliver immediate value by offering help center articles and answers to common questions in the Messenger. Resolution Bot can automate answers to 33% of common questions.

NEXT-GEN SOFTWARE

Happy teams create more loyal customers

Intercom’s powerful Inbox makes it easy to deliver a personal and delightful support experience at scale, while streamlining high-volume workloads.

PERSONALIZED EXPERIENCE

The best support feels personalized, customized, and conversational

Reward customers with support tailored to serve their unique needs with live, first-party insights so every engagement is more efficient and effective.

Statistic
  • 33%

    of common questions resolved automatically

  • 68%

    faster first-response times compared to email

  • 92%

    reported average customer satisfaction

Trusted by the Fortune 1000

Integrate and elevate your tech stack

Intercom offers over 350 integrations for your favorite CRM, email, ticketing, social channels, reporting tools, and internal databases — making it a painless upgrade to your capabilities.

Every business is different, but we have everything you need

  • Ticketing workflows

    Create end-to-end workflows to manage complex issues more efficiently.
  • Help Center articles

    Deliver help content to customers with an integrated knowledge base.
  • Reporting

    Track your support team’s impact and discover new ways to manage and improve overall performance.
  • Omnichannel

    Support your customers across all of your channels — email, WhatsApp, Instagram, and more.
  • Premier Services

    Let a team of Intercom experts train and onboard your support team with exclusive, white-glove services.
  • Security

    Customer trust and data security are critical to everything we do at Intercom. We're GDPR, SOC 2, HIPAA compliant — and more.
  • Learn how in-context support can supercharge your business

    Real Success

    “When we were calculating the labor we’d need to meet our goals last year, we forecasted needing 100 people. With the help of Intercom, we were able to achieve those goals with a team of 40.”

    Grayson Bagwell, Director of Business Development

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    See Intercom in action
    • Get an introduction to Intercom and how it works
    • Watch on-demand demo videos
    • See how Intercom can help your business