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AI Chatbot

Your customers deserve a better AI chatbot

Resolve issues instantly, increase team efficiency, and make customers happier with AI-powered chatbots and automations.


Resolve 50% of your support questions. Instantly.

Meet Fin, our breakthrough AI chatbot. Using the most sophisticated AI language models, Fin automatically solves customer issues with safe, accurate, conversational answers based solely on your support content.

  • Dramatically reduce your support volume

    Fin can resolve over 50% of your customer questions instantly and accurately, so your team can focus on more high-value conversations.

  • An AI chatbot you can trust

    Built-in safeguards ensure Fin answers questions based solely on your support content, and Fin conversations in inbox lets your team monitor all of Fin's responses.

  • Activate in minutes

    Just point it at your content—whether it’s Intercom Articles, Zendesk Help Center, or any public URL—and turn it on. No training, no configuration, no new bot paths.

  • Control when you want it, human when you need it

    Enrich Fin with Custom Answers for important questions. For everything else, Fin seamlessly passes conversations to your support team.


Automate repetitive tasks at scale with our visual automation builder

Build powerful automations for customers and teammates with no-code building blocks such as bots, triggers, conditions, rules, and Fin.

  • No code needed
    Deploy workflows that automate away manual tasks—such as routing, snoozing, and closing out conversations.
  • Powerful and flexible
    Workflows are deeply customizable so you can build personalized journeys that deliver real value for your customers.
  • Get a head start
    Leverage dozens of pre-built templates for popular use cases—from support triage to customer onboarding and CSAT.

Reach customers wherever they are, any time of day

Leverage the power of the Intercom platform across channels, borders, and apps.

  • Omnichannel

    Connect with your customers wherever they are—from web to WhatsApp.

  • Multilingual

    Detect a customer’s language and trigger custom-language automations across 43 languages.

  • Interoperable

    Integrate the tools you use everyday with over 400 pre-built apps in our app store.

  • Enriched

    Add customer data such as order history or billing data to conversations with our robust APIs.

“The numbers speak for themselves. We’re seeing a 50% resolution rate with Fin, which is pretty amazing!”

Ben Peak, Director of Technical Support