Create a help center to
scale your customer support

Help customers answer their own questions.
Share getting started guides and best practices.

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Key features

Key features

Help center to answer FAQs
A beautiful knowledge base, searchable by anyone
Reports to help you improve content
Feedback loops to help you improve your content
Integrated with your help desk
Connect Intercom’s Articles and Inbox products to scale your support
Articles powers this use case

Intercom offers 3 products that can be used independently or combined together for your company’s needs.

“Intercom Articles lets CS teams inform best practices while saving time looking for answers”
More than 30,000 companies use Intercom to educate their customers

70% reduction in median response time


Decreased customer support response time by over 50%

Read more customer stories