The #1 AI Agent
for customer service
- #1 in performance benchmarks
- #1 in competitive bake-offs
- #1 ranking on G2
Fin is the best-performing AI Agent for customer service, [1] delivering higher-quality customer experiences and higher resolution rates than any other AI Agent. [2]
- [1] #1 AI Agent on G2See '25 Spring Report
- [2] SystemSee all features
Complete, fully configurableAI Agent System
01Fin is the only complete, fully configurable AI Agent System in customer service—empowering support teams to customize, test, and continuously improve Fin through a no-code user experience anyone can manage.
Analyze
Monitor, analyze, and optimize Fin by spotting trends, filling content gaps, and fixing quality issues topic by topic.
Train
Customize Fin's tone of voice, teach it your support knowledge and policies, and configure how it handles complex tasks in over 45 languages.
Test
Test answers, review the sources and settings that shape them, and get tailored recommendations to optimize performance.
Deploy
From email and live chat to phone, SMS, and social—Fin can answer any question, across any channel, any time.
Fin outperforms every competitor.Every time.
Fin is in a completely different league. It’s now involved in 99% of conversations and successfully resolves up to 65% end-to-end—even the more complex ones.
Angelo Livanos, Senior Director of Global Support at Lightspeed
Resolution rate based on independent testing conducted by Fin customers.
Chosen by the world’s leading AI companies
“If you're debating whether to build your own AI solution or buy one my advice would be to buy - and specifically, buy Fin.”
Delivers industry-leading performance
Powered by the Fin AI Engine™
03 The Fin AI Engine™ is a patented AI architecture specifically engineered for customer service. Every layer is optimized for precision, speed, and reliability—so Fin can resolve more conversations, more effectively than competing AI Agents
![A diagram showcasing "[3.a.1] Refine the query" of the Fin AI Engine](/img/home/scale.svg)
![A diagram showcasing "[3.a.2] Generate a response" of the Fin AI Engine](/img/home/control.svg)
![A diagram showcasing "[3.a.3] Validate accuracy" of the Fin AI Engine](/img/home/precision.svg)
![A diagram showcasing "[3.a.4] Engine optimization" of the Fin AI Engine](/img/home/security.svg)
- refine the query
- generate a response
- validate accuracy
- engine optimization
In order to optimize the accuracy of an answer that an LLM generates, the inputs the LLM receives must be refined for comprehension
Built by a world-class team of AI experts
04 The AI Group, an expert team of over 40 machine learning scientists, engineers and designers, continuously optimize Fin’s performance through cutting-edge research, experimentation, and innovation—and publish their insights in the AI research blog
Seamless integration
Fin works with any helpdesk
04 Set up Fin with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.
- Set up in under an hour.
- Integrates into your current support channels—tickets, email, live chat, and more.
- Follows your existing assignment rules, automations, and reporting.
- Escalates to agents in your preferred inbox.
Get the #1 AI Agent
for customer service
- #1 AI Agent on G2
- FIN MILLION DOLLAR GUARANTEE
Fin with your
current helpdesk
Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
$0.99
per resolution
50 resolutions per month minimum
Fin with
Intercom’s Helpdesk
Combine Fin AI Agent with Intercom’s Helpdesk to get the full Intercom Customer Service Suite.
$0.99
per
resolution
$29
per helpdesk seat
per month (see all plans)
