Dramatically reduce your support volume
Fin can resolve over 50% of your customer questions instantly and accurately, so your team can focus on more high-value conversations.
An AI bot you can trust
Built-in safeguards ensure Fin answers questions based solely on your support content, and Fin Conversations in Inbox lets your team monitor all of Fin's responses.
Activate in minutes
Just point it at your content—whether it’s Intercom Articles, Zendesk Help Center, or any public URL—and turn it on. No training, no configuration, no new bot paths.
Control when you want it, human when you need it
Enrich Fin with Custom Answers for your most important questions. For everything else, Fin will seamlessly pass conversations to your support team.
Manage it all with Workflows—your mission control for automations
Easily build powerful automations with bots, triggers, conditions, and rules that create amazing customer experiences—all in one place.
From one to one million conversations without missing a beat
Automation that scales across channels, borders, and platforms.
Connect with your customers wherever they are — from web to Whatsapp.
Detect a customer’s language and trigger custom-language automations across 43 languages.
Integrate the tools you use everyday with over 400 pre-built apps in our app store.
Add customer data such as order history or billing data to conversations with our robust APIs.
“Our bot deflection rate with our previous customer service solution was 5–10%. With Intercom, we achieved 65% bot deflection within just one week of going live.”