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Automation

Automate conversations with the power of AI

Reduce support volumes and increase customer satisfaction in minutes with Intercom’s AI-powered chatbots and automation tools.

Get startedTry Fin
MEET FIN

Resolve 50% of your support questions. Instantly.

A breakthrough AI bot powered by OpenAI. Using advanced AI language models, Fin solves complex problems and provides safer, more accurate answers than any AI bot on the market.

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  • Dramatically reduce your support volume

    Fin can resolve over 50% of your customer questions instantly and accurately, so your team can focus on more high-value conversations.

  • An AI bot you can trust

    Built-in safeguards ensure Fin answers questions based solely on your support content, and Fin Conversations in Inbox lets your team monitor all of Fin's responses.

  • Activate in minutes

    Just point it at your content—whether it’s Intercom Articles, Zendesk Help Center, or any public URL—and turn it on. No training, no configuration, no new bot paths.

  • Control when you want it, human when you need it

    Enrich Fin with Custom Answers for your most important questions. For everything else, Fin will seamlessly pass conversations to your support team.

    • WORKFLOWS

    Manage it all with Workflows—your mission control for automations

    Easily build powerful automations with bots, triggers, conditions, and rules that create amazing customer experiences—all in one place.

  • No code needed
    Deploy Workflows that automate away manual tasks—such as routing, snoozing, and closing out conversations.
  • Powerful and flexible
    Workflows are deeply customizable so you can build personalized journeys that deliver real value for your customers.
  • Get a head start
    Leverage dozens of pre-built templates for popular use cases—from support triage to customer onboarding and CSAT.
    • SCALE

    From one to one million conversations without missing a beat

    Automation that scales across channels, borders, and platforms.

  • Omnichannel

    Connect with your customers wherever they are — from web to Whatsapp.

  • Multilingual

    Detect a customer’s language and trigger custom-language automations across 43 languages.

  • Interoperable

    Integrate the tools you use everyday with over 400 pre-built apps in our app store.

  • Enriched

    Add customer data such as order history or billing data to conversations with our robust APIs.

    • “Our bot deflection rate with our previous customer service solution was 5–10%. With Intercom, we achieved 65% bot deflection within just one week of going live.”

    Stuart Sykes, VP of Service Operations
    Cut support volumes and make customers happier with the power of AI
    Get startedTry Fin