The Intercom Blog

Published Dec 9, 2025 5 min

2026 customer service planning series: Vol. 04

Learn how to build an operating model where every resolution improves the system, so that fewer issues repeat, quality compounds, and support becomes more scalable over time.

Declan Ivory

Published Dec 8, 2025 2 min

Intercom achieves AIUC-1 certification: A new standard for trust in AI Agents

Published Dec 8, 2025 10 min

Setting the standard for support: What Spain’s new customer service law signals

Published Dec 2, 2025 12 min

2026 customer service planning series: Vol. 03

Published Nov 25, 2025 6 min

More context, more confidence: The new CX Score explained

Published Nov 25, 2025 5 min

2026 customer service planning series: Vol. 02

Published Nov 18, 2025 5 min

2026 customer service planning series: Vol. 01

Published Nov 18, 2025 2 min

Intercom is now a Shopify Plus Technology Partner

Published Nov 11, 2025 4 min

Hollywood demos vs. real-world demos

Published Oct 30, 2025 9 min

How to build a Content Design Agent