I spoke with Deepa Subramanian, CEO of Wootric, about the critical points of the user experience that companies need to measure, how Wootric’s been able to apply machine learning to their platform and what it means to be a customer-led product team.
Growth 8 min read
Being new at a company doesn’t mean you are at a disadvantage. Here are 5 things you can do to quickly get situated and start contributing right away.
News & Updates 1 min read
This brand new edition of “Intercom on Onboarding” book captures our latest thinking on the topic, reflecting everything we’ve learned from onboarding tens of thousands of our own customers, as well as building a tool, Product Tours, to help other companies onboard their own users.
Product & Design 8 min read
When it comes to career growth, the way you go about doing your work is just as important as great performance. Here are seven key behaviors we look for in product designers.
Product & Design 25 min listen
Product Tours is a simple tool to help teams create great user onboarding experiences. But like any launch, the story of how this product came about is anything but simple.
Support 4 min read
Part of the ritual of eating a meal in a good restaurant is the waiter asking if you’re enjoying your…
Sales 7 min read
Large, complex deals require a different level of visibility. Here’s how the Agile Arrow enables you to stay on top of deal progress and quickly adapt to changing dynamics.
Product & Design 12 min read
The words you use in your product’s onboarding experience are key to helping users understand what your product does and how to use it. Here’s an approach and a few tools to write a great onboarding experience.
Marketing 30 min listen
The rise of the Big 3 – Amazon, Google and Facebook – means that the way we find and consume information is ever-changing. In our final episode of Scale, HubSpot’s VP of Marketing Meghan Keaney Anderson shares how marketers need to adapt their customer acquisition strategies.
Marketing 12 min read
From surveys to video, from reports to walkthroughs, here are the best app integrations to customize your onboarding experience with Intercom