Daniel Kahneman’s famous book ‘Thinking, Fast and Slow’ offers a useful metaphor for how product managers can navigate a wide range of different, competing tasks.
Sales 3 min read
Sales operations is one of the hardest, yet most crucial, functions for sales organizations to get right. Intercom’s Jeff Serlin joined the Predictable Revenue podcast to reflect on what he’s learned scaling sales ops globally.
Product & Design 28 min listen
Intercom’s Jonathan Colman chats to Louis Rosenfeld about his work at Rosenfeld Media, the future of Design Ops and how IA and UX experience can inform publishing and curating decisions.
Product & Design 24 min watch
There are a lot of mysteries, and misconceptions, surrounding content design. In this talk, Kelly O’Brien attempts to demystify the discipline.
Sales 3 min read
There are no silver bullets in sales, but there are actionable plays that high-growth companies use to scale their revenue. Stan Massueras, our Director of EMEA Sales, shares his top sales plays.
Marketing 4 min read
Intercom SVP of Marketing Shane Murphy-Reuter discusses his career path to date, the importance of consistency in messaging, how to navigate that journey upmarket, and how to instil change in a fast-moving, high-performing team.
Product & Design 35 min listen
It’s hard to find a hotter product trend than the idea of turning your product into a platform. And it’s not without good reason: it’s a great way to tap into new audiences and expand your market share.
Product & Design 8 min read
To be a successful product designer, you must have a clear understanding of how the work you produce lead to outcomes, and in turn how those outcomes can have tangible impact.
Marketing 26 min listen
Marketing strategist Val Geisler walks through practical email tips, her process for onboarding, and why she likens career progression to a spiral staircase.
Sales 34 min listen
Like a sports franchise, a sales team should be both collaborative and competitive. But how do you build this dream team? That’s the focus of Close.com CEO Steli Efti’s new book, The Startup Sales Playbook. He rejoins the podcast this week to share advice on hiring in sales and building a collaborative culture.