With more and more businesses going digital, developers are gaining an increasingly important seat at the table. Mark Weitzel shares his experience with building strong developer communities.
Support 13 min read
A well-maintained knowledge base helps your customers find success. Here are 10 practical and easy ways to keep your help center always up to date.
Engineering 9 min read
Every engineering organization is faced with the same question – what do you do when the unexpected happens and something goes wrong? Here’s how we implemented a brand new incident management process during a critical event at Intercom.
Support 30 min listen
In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. You might say it’s one of the strongest advantages a startup has.
News & Updates 6 min read
Today we’re launching three huge updates to our Articles and Custom Bots products and more to help you scale your support with Intercom.
Marketing 5 min read
Every start-up from every incubator claims to be disruptive nowadays, but the claim always falls apart under any close examination….
Engineering 8 min read
Check out how we improved load speed for our Messenger application by leveraging webpack bundler features to optimize its bundler file size.
Product & Design 11 min read
It’s an exciting time for product design, with a new breed of product-focused companies pushing boundaries and targeting customers higher up the market. Think of it as disruption from above.
Product & Design 22 min watch
Convincing potential users to sign up for your product isn’t easy. But what happens next is far more important – customer retention is the next frontier.
Marketing 6 min read
People used to buy goods and services according to what was called the AIDA model – attention, interest, desire, and action. Digital marketplaces have disrupted that order, making onboarding and first use experiences more crucial than ever.