Sign up for our newsletter

Latest Articles
- Featured in Latest Articles
  
  The Ticket: Moment of truth – Fin AI Copilot in practice
  
  Liam Geraghty
  
  Audio Content Producer, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Customer Service
- Featured in Customer Service
  
  The ultimate guide to knowledge management in the age of AI
  
  Beth-Ann Sher
  
  Senior Knowledge Manager
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
AI & Automation
- Featured in AI & Automation
  
  There’s no going back – the new era of AI-first Customer Service has arrived
  
  Paul Adams
  
  Chief Product Officer, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Customer Engagement
- Featured in Customer Engagement
  
  The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty
  
  Liam Geraghty
  
  Audio Content Producer, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Product & Design
- Featured in Product & Design
  
  Introducing ‘Off Script’, a new series from Intercom
  
  Eoghan McCabe
  
  CEO, Chairman and Co-founder, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Engineering
- Featured in Engineering
  
  10 engineering lessons from 6 years at Intercom
  
  Kuba Niechciał
  
  Director, Engineering, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
News & Updates
- Featured in News & Updates
  
  Introducing Fin AI Copilot: Increase agent efficiency by 31%
  
  Alissa Tyrangiel
  
  Staff Product Manager, Intercom
- Editors picks
- Watch and listen
  - Listen to our podcasts
  - Watch our videos
Podcasts
- AI & Automation 20 min watch
  
  The Ticket: Moment of truth – Fin AI Copilot in practice
- Customer Service 16 min watch
  
  Watch our Fin AI Copilot launch event
- AI & Automation 10 min watch
  
  The Ticket: How Fin AI Copilot changes the game for support teams
- See all podcasts

Search the blog

Explore More

Books & Guides
Discover Fin
Product Principles
Intercom on Product

Follow us

Follow Us on X - This link opens in a new window
Follow Us on Linkedin - This link opens in a new window
Like Us on Facebook - This link opens in a new window
Follow Us on Instagram - This link opens in a new window
Follow Us on Youtube - This link opens in a new window

About Intercom

Brennan Dunn

Founder, Planscope

Former agency owner turned bootstrapper. Join 19k+ freelance consultants: http://doubleyourfreelancing.com

Latest posts by Brennan Dunn

Sign up for our newsletter

Company

About
Customers
Careers
Press Resources
Contact Us
Terms
Privacy

Features

Automated answers
Inbox
Help Center Articles

Use Cases

Support
Engage
Convert

Follow us

Follow Us on X - This link opens in a new window
Follow Us on Linkedin - This link opens in a new window
Like Us on Facebook - This link opens in a new window
Follow Us on Instagram - This link opens in a new window
Follow Us on Youtube - This link opens in a new window