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Latest Articles
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  The ultimate guide to knowledge management in the age of AI
  
  Beth-Ann Sher
  
  Senior Knowledge Manager
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Customer Service
- Featured in Customer Service
  
  The ultimate guide to knowledge management in the age of AI
  
  Beth-Ann Sher
  
  Senior Knowledge Manager
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AI & Automation
- Featured in AI & Automation
  
  There’s no going back – the new era of AI-first Customer Service has arrived
  
  Paul Adams
  
  Chief Product Officer, Intercom
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Customer Engagement
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  The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty
  
  Liam Geraghty
  
  Audio Content Producer, Intercom
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Product & Design
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  Introducing ‘Off Script’, a new series from Intercom
  
  Eoghan McCabe
  
  CEO, Chairman and Co-founder, Intercom
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Engineering
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  10 engineering lessons from 6 years at Intercom
  
  Kuba Niechciał
  
  Director, Engineering, Intercom
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News & Updates
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  Introducing Fin AI Copilot: Increase agent efficiency by 31%
  
  Alissa Tyrangiel
  
  Staff Product Manager, Intercom
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Podcasts
- Customer Service 25 min watch
  
  The Ticket: Unpacking the impact of AI on CX with PartnerHero’s Mercer Smith
- AI & Automation 20 min watch
  
  The Ticket: Moment of truth – Fin AI Copilot in practice
- Customer Service 16 min watch
  
  Watch our Fin AI Copilot launch event
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Niamh McHugh

Former Associate Manager of Customer Support, Intercom