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Latest Articles
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  Built for You: Fin is now available over email
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
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Customer Service
- Featured in Customer Service
  
  Announcing Pioneer, Intercom’s first ever AI customer service summit
  
  Megan Moon
  
  Director, Brand Activations, Intercom
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AI & Automation
- Featured in AI & Automation
  
  Off Script: Designing the future with AI
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
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Customer Engagement
- Featured in Customer Engagement
  
  The Ticket: Stacy Sherman on how to design customer experiences that drive loyalty
  
  Liam Geraghty
  
  Audio Content Producer, Intercom
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Product & Design
- Featured in Product & Design
  
  Off Script: Designing the future with AI
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
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Engineering
- Featured in Engineering
  
  How our infrastructure scales alongside our customers
  
  Oran O'Dowd
  
  Senior Director of Engineering, Intercom
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News & Updates
- Featured in News & Updates
  
  Built for You: Fin is now available over email
  
  Davin O'Dwyer
  
  Senior Managing Editor, Intercom
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  - Listen to our podcasts
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Podcasts
- Customer Service 14 min watch
  
  Built for You: Fin is now available over email
- Customer Service 20 min watch
  
  Off Script: Better, faster, cheaper – how AI transforms the economics of customer service
- Customer Service 20 min watch
  
  The Ticket: Strategies for getting executive buy-in to adopt AI-first CS
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