Customer Service 14 min read
What is customer experience (CX)?
Learn about customer experience and the role it plays in the consumer journey.
All our advice on growing a business. No hacking required
Customer Service 14 min read
Learn about customer experience and the role it plays in the consumer journey.
Growth 15 min read
Learn about the concept of “voice of the customer” and why it is important to understand. See examples of successful VoC programs.
Growth 10 min read
Find out how to define and measure customer success as it relates to your organization’s products and services.
Growth 34 min listen
The pandemic may have contributed to the meteoric rise of educational technology, but we’re still a long way from seeing its full potential. Can edtech companies rise to the challenge?
Growth 32 min listen
Between balancing strategic interests and hammering out the tiniest of details, merging two companies is a delicate dance that, even in the best of cases, can take its toll. Even when all is said and done, a nagging question remains: what next?
Customer Engagement 24 min listen
From finding the first customers to having no choice but to go remote, bootstrapping is a challenge for any entrepreneur. What does it take to grow a new business in a competitive market with such limited resources?
Growth 26 min listen
More and more established companies are creating semi-autonomous units to drive new innovation. We talk to Atlassian, Vermeer, and Gartner about how they do it.
Customer Service 20 min listen
With support teams going remote and providing out-of-hours coverage in different time zones, it’s more important than ever to run an organized, productive ship. Do manual scheduling practices have a place in the modern support experience?
Growth 25 min listen
Retrieving documents from customers over email can be messy, tedious, and time-consuming – not to mention risky, especially if we’re talking about sensitive data. But it doesn’t have to be.