Customer Service 2 min read
Announcing our third office – Chicago
Intercom’s mission is to make internet business personal. That’s why we’re expanding to be closer to even more of our…
Strategies for providing next-generation service for today’s customers
Customer Service 2 min read
Intercom’s mission is to make internet business personal. That’s why we’re expanding to be closer to even more of our…
Customer Service 6 min read
Hiring great people is expensive. Losing them because you didn’t provide them with enough support to get up to speed…
Customer Service 12 min watch
As a company scales it’s easy for teams to lose sight of who they’re building for. With siloed teams and…
Customer Service 35 min listen
Sarah Hatter discusses how the world of customer support is evolving, why great support improves product, how to scale an empathetic support culture, and much more.
Customer Service 2 min read
Easy availability of data has fundamentally changed the game when it comes to validating business activities. But if we’re all…
Customer Service 8 min read
When time and resources are at a premium, a little white glove customer support can help VIP customers convert and retain at a higher rate.
Customer Service 1 min read
Today we released our third book, Intercom on Customer Support. It explains how we think about customer support, and the…
Customer Service 5 min read
Knowing precisely what you want to achieve from a message before you send it is key. Not only to crafting…
Customer Service 3 min read
When accounting software startup ProfitBooks grew to more than 1,000 customers in a matter of weeks, things got hectic. Like…