Customer Service 5 min read
Seven properties of effective messages
The messages you send to customers need to work hard and work fast if they’re to engage with any real…
Strategies for providing next-generation service for today’s customers
Customer Service 5 min read
The messages you send to customers need to work hard and work fast if they’re to engage with any real…
Customer Service 4 min read
What are you hoping to achieve when you message customers? Do you want them to simply open the email, and…
Customer Service 9 min read
We recently wrote about scaling a product team and we’re keen to share more of how we work. In that…
Customer Service 5 min read
Why is complaining on Twitter so very effective? Is it because companies do not want your criticism to get noticed,…
Customer Service 7 min read
Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…
Customer Service 32 min listen
Through his detailed and witty teardowns of the new user flow of popular products like Instagram, Netflix and Snapchat, at…
Customer Service 5 min read
When your business delivers time sensitive content to the busiest newsrooms on the planet, efficient communications and support are essential….
Customer Service 5 min read
It’s a given developers know their products better than their users but this can lead to a gulf in understanding…
Customer Service 2 min read
We recently released a completely redesigned team inbox for Intercom to make it even easier for companies to talk with…