All our advice on growing a business. No hacking required
Customer Service 20 min listen
With support teams going remote and providing out-of-hours coverage in different time zones, it’s more important than ever to run an organized, productive ship. Do manual scheduling practices have a place in the modern support experience?
Growth 25 min listen
Retrieving documents from customers over email can be messy, tedious, and time-consuming – not to mention risky, especially if we’re talking about sensitive data. But it doesn’t have to be.
Growth 2 min read
A user community is a digital space for software products where users can ask questions, share feedback, and collaborate on new ways to use the software.
Growth 24 min listen
Being a manager doesn’t exactly come with an instruction manual. Even after years of practice, sometimes it still feels like you’ve just been thrown into the deep end of the pool. Today’s guest shares her advice on how to better support and grow your team.
Growth 2 min read
A customer effort score is a customer experience metric measuring the amount of effort a customer has to make to get their request resolved.
Growth 2 min read
A customer stakeholder is an individual within a customer’s organization who has a stake in the relationship with the vendor.
Growth 2 min read
The Kano model is a methodology typically used to conduct customer-focused research that informs how products and features are developed.
Growth 2 min read
A customer pain point is a particular challenge or problem a customer faces within a brand’s industry or market.
Growth 2 min read
Customer experience design, or CX design, is the discipline of designing better customer experiences at each point of the customer journey.