Articles exploring our culture and values
Our values guide how we work, how we interact with each other, the decisions we make, and how we put them into action. We’ve gone back to basics and refined our values to focus on six that reflect the essence of Intercom.
News & Updates 6 min read
Having a central Ops team is unfashionable at the moment. It goes against the prevailing, fully integrated DevOps mentality. But…
Engineering 6 min read
Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have…
Engineering 6 min read
When you’re growing fast, it can be easy to focus on nothing but the next line of code. But as…
Engineering 19 min listen
The phrase “women in tech” has become a catch-all label, used to describe everything from the problem, to the solution, to the community. But what does it mean for the women working at Intercom?
Engineering 6 min read
Getting the maximum impact from everyone on your team, and growing their potential for impact over time, is perhaps the…
Engineering 3 min read
Principles are a way of encoding successes, helping to repeat behaviors that led to positive outcomes and avoid behaviors that led to mistakes. Here are the principles we use at Intercom to build product.
