News & Updates

It’s more important than ever to create a balanced, equitable workplace. Here are three things we learned from IWD 2021 – and how to action them all year round.

Happy customers or a productive support team? We say choose both – The Ultimate Guide to Conversational Support shares the strategy that makes it possible.

Getting valuable insights from your customer conversations is vital for providing excellent support at scale. With these powerful new reporting features, it’s easier than ever to find the signal in the noise.

We’ve made powerful updates to our conversational support and engagement tools to help you stay personal with your customers at scale. Here are a few highlights from this quarter.

Intercomrade Spotlights is a series that features stories of Intercom employees, exploring their careers, passions, experiences, and hopes for the future. Meet Marianne Quiray, Mid-Market Account Executive at our San Francisco office.

Intercomrade Spotlights is a series that features stories of Intercom employees, exploring their careers, interests, experiences, and hopes for the future. Meet Will Sparks, Recruiter at our San Francisco office.

Intercomrade Spotlights is a series that features stories of Intercom employees, exploring their careers, interests, experiences, and hopes for the future. Meet Serena Fritsch, Product Engineer at our Dublin office.

Meet Matt Coplai, Outbound Sales Development Representative at our Chicago office. We chatted to him about his journey to Intercom, his hobbies, and of course, Taylor Swift.