Customer Service 5 min read
How our IT team uses Intercom
Traditionally, IT support has been seen as a source of frustration for people – almost inevitably, as you only get…
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Sales 4 min read
Qualifying leads for quality not quantity
The process of qualifying leads through live chat is a bit like dating or finding the right job. What it…
Product & Design 30 min listen
Siqi Chen, former VP of Growth at Postmates, on scaling a growth team
Eventually, they’ll have to start being deliberate about growth to make sure new signups actually stick around – and that…
Product & Design 5 min read
5 ways to improve the app store for customers
As the music companies found out, distribution is about ease of use. Actions that make products harder to buy and…
Customer Service 3 min read
How to build a help center from scratch
Great customer support is all about empowering your customers to find answers when they need them. Today, we’re releasing The…
Engineering 6 min read
Build strong values to build great products
When you’re growing fast, it can be easy to focus on nothing but the next line of code. But as…
Product & Design 8 min read
What we learned building our bot
When a new technology emerges, there’s an initial trigger. The masses react and become disillusioned, and then the trend slowly…
Sales 6 min read
Why SaaS sales people should think like consultants
There are few interactions more cringeworthy than a SaaS sales rep hard-selling a prospect. They can be awkward, uncomfortable and,…
Product & Design 7 min read
Sharing the power of data through partnerships and storytelling
If you’re a data analyst, you probably believe in the power of data to make better decisions. But believing that…
