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Product & Design 30 min listen
Long-term trends around distributed working have been dramatically accelerated due to COVID-19. But how will we adjust to the sudden move away from traditional work environments? Daniel Scrivner believes the answer lies in asynchronous tools that allow people to get their work done without bottlenecks.
Product & Design 34 min listen
Jason is the co-founder and CEO at Basecamp, a suite of collaboration tools that helps teams work better together, wherever…
Customer Engagement 5 min read
Word of mouth can only take a startup so far, which means advertising is an inevitable investment. So how do…
Product & Design 14 min read
We talked to Andy Budd about the role of design in startups, the difference between designers and stylists, and the…
Product & Design 29 min listen
Gerry Scullion joins Dee Reddy to discuss human-centered design. They explore who the “human” is, why designers should care and how design teams can be a force for good.
Product & Design 7 min read
“…great designers are dogged in understanding the problem they are dealing with. Their curiosity and tenacity for understanding doesn’t end…”…
Customer Service 6 min read
In customer support, it’s often not what you say, but how you say it that makes all the difference. This framework is how we get the right tone of voice.
Product & Design 28 min listen
Emmet Connolly, our Director of Product Design, believes the answer to this lucky-to-have problem is to consider all aspects of…
Engineering 7 min read
At Intercom, we have a few values that underpin our engineering culture – moving fast but optimizing for the long…
