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Engineering 3 min read
Principles are a way of encoding successes, helping to repeat behaviors that led to positive outcomes and avoid behaviors that led to mistakes. Here are the principles we use at Intercom to build product.
AI & Automation 25 min watch
Intercom Co-founder and CSO Des Traynor and Director of Machine Learning Fergal Reid sit down to discuss our new AI chatbot – Fin.
Product & Design 42 min listen
IBM’s Chief Design Officer and Global Vice President Arin Bhowmick joins us to discuss the role design plays at IBM, the importance of user research, and the principles of building ethical, sustainable AI.
Product & Design 6 min read
As a product-led company, we put a lot of time and thought into how we organize our product teams, and how they work together. Here is a collection of pieces on the topic we have published over the years.
News & Updates 9 min read
At our recent New at Intercom event, we invited two of our customers, Atlassian and Coda, to speak with us about how they’re creating great customer experiences while also driving growth across their businesses.
Customer Engagement 27 min listen
With more and more businesses going digital, developers are gaining an increasingly important seat at the table. Mark Weitzel shares his experience with building strong developer communities.
Product & Design 13 min read
From simple pointer messages to rich video tours, there are countless ways to onboard new users – here’s how we negotiated the hard choices as we designed our Product Tours onboarding tool.
Product & Design 11 min read
How important is text in your mobile app interface? We studied the first screen of 25 popular iOS apps across several use cases to determine how much text they use.
Customer Engagement 26 min listen
For years, businesses have structured their marketing and sales strategies around the funnel. But as we devise better ways to engage with our customers, maybe it’s time we evolve our metaphors, too.
