Engineering 30 min listen
While good coding skills are always appreciated, being a staff plus engineer demands a lot more than just your technical prowess. What does it take to get there, and more importantly, where can you have the biggest impact on your organization?
Product & Design 30 min listen
People love stories and human connection – it’s just the way we’re built. The insights we extract from those connections give us a peek into who our customers are as human beings, and only by leveraging it can we deliver a truly great experience.
Product & Design 18 min listen
Listen to members of our Engineering and Product Design teams discuss the principles that help us ship fast and scale quickly.
Sales 26 min listen
Intercom’s VP of EMEA Sales talks about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.
News & Updates 30 min listen
A commemorative compilation of the fascinating conversations and insights from three of our most popular episodes.
Product & Design 74 min watch
Intercom Co-founder and Chief Strategy Officer Des Traynor sits down for a fascinating conversation with Harry Stebbings on the 20VC podcast.
Sales 21 min listen
Contrary to popular belief, sales isn’t just about hitting targets and closing deals. Today’s guest believes the best salespeople don’t just sell to their customers – they serve them.
Product & Design 26 min listen
For years, accessibility has hardly been a priority in the tech industry. But companies are finally starting to realize that designing services for all is a move where everyone wins.
Customer Engagement 24 min listen
Creating a survey may be quick and easy, but so is creating a bad one. Is there a way to design a thoughtful, effective survey that gets results without boring customers to death?