News & Updates 32 min listen
Inside Intercom X Black Tech Unplugged
On this week’s show, we’re partnering with a podcasting peer, Deena McKay, creator and host of Black Tech Unplugged.
News & Updates 32 min listen
On this week’s show, we’re partnering with a podcasting peer, Deena McKay, creator and host of Black Tech Unplugged.
News & Updates 10 min listen
We’ve paused our usual publishing schedule this week to give ourselves and our audience some time to process what’s been happening in the Black community. Here are some of the resources we are sharing internally as we take time to pause, listen, and learn.
Sales 32 min listen
We chat with Aircall’s COO and Co-Founder Jonathan Anguelov about their recent funding announcement and what it means for the future of the phone call.
Customer Service 32 min listen
In this episode of Inside Intercom, we sat down with Intercom’s Head of Global Support Operations Ryan Steinberg to discuss automation and the future of support.
Customer Engagement 47 min listen
“Home is where the heart is,” as the saying goes. And for now, it’s where you’ll find the office and…
Product & Design 31 min listen
Des Traynor and Paul Adams return with episode 10 of Intercom on Product, exploring product judgment. What is it? Why does it matter? And how to develop it?
Customer Engagement 45 min listen
In episode three of H.O.M.E., a four-part podcast series on Inside Intercom, we explore how folks are adapting to a life at home. We look at the world of e-commerce and find out how businesses large and small are coping.
Customer Engagement 40 min listen
Part two of our four-part podcast series exploring our “new normal”. With life lived entirely in the home, how are people socializing and staying in touch?
Customer Engagement 45 min listen
In episode one of H.O.M.E., a four-part podcast series on Inside Intercom, we explore how folks are adapting to a life at home. We examine health and wellness to see how individuals and companies are getting on.