Customer Engagement 27 min listen
Edelman’s Lucy Allen on PR for startups
Whether you’re trying to attract users, establish trust or grab the attention of potential investors, you’re going to need to…
Podcasts
Product & Design 36 min listen
Product trends with Intercom’s Paul Adams and Emmet Connolly
Things like chatbots, voice UI, conversational commerce, machine learning, moving from screens to systems – all were discussed and debated…
Customer Engagement 4 min listen
2016 on Inside Intercom
Over the past year, we’re proud to have increased the frequency of publication on Inside Intercom without dropping the standard….
Product & Design 30 min listen
Autodesk’s Maria Giudice on creating an experience-centered company
She’s currently the Vice President of Experience Design at Autodesk, a maker of software for makers themselves – architects, engineers,…
Product & Design 28 min listen
GV’s Daniel Burka on design leadership
Daniel’s spent his career at the intersection of design and business leadership. He’s currently a design partner at GV, the investment…
Engineering 7 min watch
Building a startup within a startup
The more successful you become, the harder it is to apply a scrappy startup mindset to your product development. An…
Product & Design 23 min listen
Intercom’s Hugh Durkin on the future of browsers, platforms and apps
Following several years of developer ecosystem work at Facebook, Hugh joined Intercom to launch our Developer Platform and Program. This now…
Product & Design 26 min listen
InVision’s Aarron Walter on design culture
He’s widely known for starting and scaling the experience design team at MailChimp, a place he called home for more…
Customer Service 33 min listen
Basecamp’s Chase Clemons on delivering better support
As a Support Pro at Basecamp, Chase Clemons has learned a few things about improving the customer experience, and he’s eager to share them.