The tools we use shape the work we do in all sorts of ways, so picking the right tool is absolutely critical. Here’s why we decided to switch to Figma on the product design team and how we did it.
Product & Design 32 min listen
On this episode of Intercom on Product, we discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.
Product & Design 6 min read
Daniel Kahneman’s famous book ‘Thinking, Fast and Slow’ offers a useful metaphor for how product managers can navigate a wide range of different, competing tasks.
Product & Design 24 min watch
There are a lot of mysteries, and misconceptions, surrounding content design. In this talk, Kelly O’Brien attempts to demystify the discipline.
Product & Design 8 min read
To be a successful product designer, you must have a clear understanding of how the work you produce lead to outcomes, and in turn how those outcomes can have tangible impact.
Product & Design 7 min read
Great onboarding turns trial users into power users. Here’s how we used design thinking to improve our onboarding experience.