Product & Design 12 min read
A personal touch: Intercom’s guide to CX personalization
Learn about personalized customer experiences and the impact they can have on a brand and its customers.
Product & Design
Our latest thinking on building and designing great products
AI & Automation 58 min listen
AI in the designer’s toolbox: Shaping the future with ChatGPT
As GPT raises the bar and large language models get more sophisticated, what new horizons will emerge for design thinking? And how will they disrupt the traditional role of product designers?
Product & Design 22 min listen
Gainsight PX founder Mickey Alon on using your product as a vehicle for growth
As soon as a customer buys your solution, the bulk of the customer journey will be inside the product. Are you taking full advantage of it?
Product & Design 10 min read
Reinventing our wheel: The vision behind Intercom’s redesigned Messenger
At Intercom, we’ve reinvented different parts of our product many times over the years – most recently, our Messenger. This evolution always starts with one thing: A clear product vision.
Product & Design 6 min read
Intercom’s product principles: Building product that’s opinionated by default, but flexible under the hood
Designing a product is a balancing act. At Intercom, we balance strong opinions about the future of customer support with our goal of meeting a huge variety of customer needs.
Product & Design 16 min listen
MadKudu’s co-founder Francis Brero on unlocking the keys of product-led growth
You might be all about the user, but are you considering the full spectrum of your users’ preferences? Today, we look into the broader context of product-led growth to understand how you can leverage product data and drive revenue.
AI & Automation 50 min listen
Intercom on Product: How ChatGPT changed everything
The release of ChatGPT, OpenAI’s brand-new chatbot, has taken the internet by storm. The hype is rising, but the question remains: how big a deal is this? Listen to our Co-founder Des Traynor and Director of Machine Learning Fergal Reid discuss the implications of ChatGPT on tech and customer support.
Product & Design 5 min read
Intercom’s product principles: Creating personal products by design
Our mission – the change we want to create – is to make internet business personal. Whether we’re creating tools…
Product & Design 15 min listen
Intercom’s Product Principles: Building solutions that fit the bill
It’s easier to make things people want than to make people want things. From starting with the problem to taking ownership of what ships, focusing on the right areas can make all the difference in crafting a useful solution that actually solves your customers’ problems.
