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Product & Design 1 min read

Often in software you’ll hear that you get something for free, like “the framework just gives us this for free.” But you’ll quickly discover there is always a cost, because nothing is ever “free” in software.

Co-founder & Chief Strategy Officer, Intercom

Des Traynor

Product & Design 25 min read

Many designers and UX people assume that they should exist at the center of their companies. However, after many years in different roles, our VP of Product Paul Adams has arrived at a very different conclusion.

SVP of Product, Intercom

Paul Adams