Product & Design 30 min listen
Intercom on Product: Accelerating your strategy after COVID-19
As businesses recover from the pandemic and new opportunities arise, what exactly should your next move look like?
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Product & Design 26 min listen
Box’s Jeetu Patel on becoming a platform company
As Box’s Chief Product Officer Jeetu Patel sees it, they’ve grown from apps into platform companies – finding new ways…
Engineering 7 min read
Growing a platform: Introducing API versioning in Intercom
Developing APIs to support developers building on top of our fast growing products comes with a lot of challenges. At Intercom, we have now introduced API versioning to enable us to improve and iterate on our platform more dynamically and safely.
Customer Service 31 min listen
Wistia’s Jeff Vincent on solving customer problems
Broadly speaking you can solve customer problems two ways. You can solve them directly with customer support or try and get to the root cause by building or improving a product.
Product & Design 23 min listen
Mind the Product’s Janna Bastow on building product roadmaps
That’s where a well crafted product roadmap comes in, something Janna Bastow knows all about. A product manager by trade,…
Product & Design 36 min watch
Design in the age of entanglement
Design is becoming a rich entanglement of different ideas, technologies, trends, cultures and patterns. And this has a profound impact…
Customer Engagement 7 min read
Why your privacy ecosystem is crucial in the age of GDPR
When building your products, the security and privacy of your customers’ data needs to be a top priority. And that…
Product & Design 42 min listen
Facebook’s Margaret Gould Stewart on product design at scale
Currently Director of Product Design at Facebook, Margaret oversees UX for all of the company’s ad products (mobile alone is a $2.9-billion business). She previously…
Product & Design 32 min listen
Samuel Hulick on building better onboarding
A UX designer by trade, he is regularly publishing detailed onboarding teardowns of everything from productivity tools like Asana and Trello…
