Product & Design 34 min listen
Lessons in product management with Intercom’s Colin Bentley and Brian Donohue
Jump three-plus years forward to today, and we’ve more than 300 team members, 17,000 customers and 100,000 monthly active users….
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Product & Design 42 min listen
Facebook’s Margaret Gould Stewart on product design at scale
Currently Director of Product Design at Facebook, Margaret oversees UX for all of the company’s ad products (mobile alone is a $2.9-billion business). She previously…
Engineering 27 min listen
Stripe’s Will Larson on engineering and infrastructure management
Will Larson has managed infrastructure teams for some of the biggest names in software. Today he’s leading Foundation Engineering at…
Product & Design 10 min read
How to run a successful beta in 7 steps
Prior to joining Intercom as a Product Manager, I had never run a structured beta. When it came to finally…
Customer Service 30 min listen
HubSpot’s Michael Redbord on staying in touch with your customers as you scale
In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. You might say it’s one of the strongest advantages a startup has.
News & Updates 3 min read
Automate and integrate with Intercom’s new APIs
Today we’re announcing the new Intercom APIs, which are an important step in creating a great platform for developers to…
Engineering 10 min watch
Engineering principles: make it reversible
If your Facebook News Feed looks anything like mine, then it’s filled with short, snappy recipe videos. You can watch…
Customer Engagement 30 min listen
Facebook Workplace’s Julien Codorniou on turning companies into communities
We sat down with Julien Codorniou, VP for Workplace by Facebook, to get a behind the scenes look into running a startup inside of Facebook, how they’re building a less disruptive communication platform, and how they’re reinventing the B2B sales and marketing playbook.
Customer Engagement 31 min listen
Shopify’s Hana Abaza on sales and marketing
Hana is Head of Marketing for Shopify Plus, the ecommerce platform’s upmarket offering for high-volume, fast growing businesses, which include…
