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Product & Design 29 min listen
Claire Vo, VP of Product Management at Optimizely, shares her tips for running product experiments at scale and explains why it’s crucial to make sure everyone in your organization has access to and can learn from their results.
Customer Engagement 32 min listen
As Intercom’s original marketer, Matt has been instrumental in shaping our go-to-market strategy around the Jobs-to-be-Done methodology and scaling marketing within…
Product & Design 35 min listen
Before joining Twitter, Mike was the founder and CEO of Newsvine, the social news site acquired by MSNBC, the first acquisition…
Customer Service 34 min listen
Customer service expert and New York Times best-selling author Shep Hyken chats to Intercom’s Ali Biggs about what has changed in the world of customer service and why ultimately, a lot has stayed the same.
Product & Design 31 min listen
In some cases apps that necessitate tap after tap or click after click – experiences relegated to a screen – simply…
Product & Design 33 min listen
Working alongside Harvard Business School professor Clay Christensen, Dr. Genichi Taguchi, and other scholars, he and his colleagues at The…