The holidays are quickly approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team. To help you stay on top of your support this season –…
Support 6 min read
How do you scale a support organization without breaking the budget or killing the quality of the customer experience? From automation to smart suggestions, here’s how we have managed it, and how you can too.
News & Updates 3 min read
One of the unique things about Answer Bot is that not only does it provide specific answers rather than just article suggestions, but those answers can also include apps to power the actions needed to resolve their questions.