Using automation as part of your customer support offering can change the game for your business – as long as you maintain a thoughtful, personal approach. Here’s how to balance automation and personalization.
Support 4 min read
Almost all businesses still use email to acquire, engage, and support their customers – but a simple email is no longer enough. As the quantity of emails landing in customer inboxes grows, so do customer expectations.
Support 7 min read
Providing in-context support is the fresh approach that businesses need to for a modernized customer service strategy. We’re showing you how to unlock that power and get your strategy started.
Support 9 min read
How can you improve support team efficiency and do more with less? Here are 4 tips to supercharge your support.
Support 8 min read
Automating your customer support shouldn’t be a case of bots vs humans. Here’s how you can leverage both to deliver efficient, personalized support at scale.
News & Updates 6 min read
Today, we’re unveiling the results of the Holiday Shopping Experience Report, a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams.
News & Updates 6 min read
Tech subscription platform Grover built a suite of custom apps for Intercom to create even better experiences for their customers and offer personalized support at scale.
Scale by Intercom 9 min read
Customer expectations are rising, but is your team adapting to meet them? We talked to support leaders from HubSpot, Stripe, and Productboard to learn how they’re bridging the customer expectation gap.
Support 2 min read
Your CSAT score isn’t the only thing you should be looking at. Here’s what you need to know to do customer support metrics right.
Scale by Intercom 6 min read
Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. That’s an incredible statistic – but how can these benefits be realized?
