Using automation as part of your customer support offering can change the game for your business – as long as you maintain a thoughtful, personal approach. Here’s how to balance automation and personalization.
Customer Service 4 min read
Almost all businesses still use email to acquire, engage, and support their customers – but a simple email is no longer enough. As the quantity of emails landing in customer inboxes grows, so do customer expectations.
Customer Service 7 min read
Providing in-context support is the fresh approach that businesses need to for a modernized customer service strategy. We’re showing you how to unlock that power and get your strategy started.
Customer Service 9 min read
How can you improve support team efficiency and do more with less? Here are 4 tips to supercharge your support.
AI & Automation 8 min read
Automating your customer support shouldn’t be a case of bots vs humans. Here’s how you can leverage both to deliver efficient, personalized support at scale.
Customer Service 6 min read
Today, we’re unveiling the results of the Holiday Shopping Experience Report, a new study that explores the impact that the global supply chain crisis is having on holiday shoppers and customer support teams.
News & Updates 6 min read
Tech subscription platform Grover built a suite of custom apps for Intercom to create even better experiences for their customers and offer personalized support at scale.
Customer Service 2 min read
Your CSAT score isn’t the only thing you should be looking at. Here’s what you need to know to do customer support metrics right.
Customer Service 6 min read
Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. That’s an incredible statistic – but how can these benefits be realized?
