Designing a product like Answer Bot, which sets out to improve and optimize the support experience, benefited massively from the input of the Customer Support team – and to help train Answer Bot, we curated a list of 100 answers
News & Updates 7 min read
Building Custom Bots unearthed a significant design challenge – how do you represent the rich complexity of human conversation in a form that users can easily grasp and build with? Here’s how we approached it.
Sales 1 min read
We’ve spent the past few years thinking deeply about what chatbots are good and bad for. Here’s our light-hearted take on when to use a chatbot, and when to leave things to the emotional intelligence experts, humans.
Sales 3 min read
How the Intercom bot, Operator, makes sure our sales reps don’t waste the time of visitors who are looking for customer support.