Customer Service 2 min read
User Engagement in the First 30 Days
What happens in the first 30 days defines whether a new sign-up turns into a loyal customer, or is never…
Customer Service 2 min read
What happens in the first 30 days defines whether a new sign-up turns into a loyal customer, or is never…
Customer Engagement 5 min read
Communicating with a large user base is damn hard. Every product owner knows this. We’ve been doing our best to…
Product & Design 1 min read
Situation: Your users know you provide a feature, and they want to use it. But when they approach it they’re…
Product & Design 2 min read
Situation: You’ve built a great feature that solves a real problem that you know your users have. They’re not using…
Product & Design 7 min read
The last significant innovation in email came 8 years ago with Gmail which introduced conversation threading, gigabyte storage, speed, powerful…
Customer Engagement 1 min watch
Everything you write should be crafted with the intention of selling, educating, or increasing customer loyalty. The phrase “Content Marketing”…
Customer Service 4 min read
I remember daydreaming in the boardroom of a renowned university in Ireland while pretending to listen to a group of…
Customer Service 3 min read
It’s crucial for start-ups to know who uses their application and how. One of our goals with Intercom has been…
Customer Engagement 5 min read
Today we launched automated emails in Intercom. A feature that evokes the old Spider-Man quote: “With great power comes great…