News & Updates 3 min read
Reading list: Lessons learned about people management
People management is one of the hardest and most critical parts of running any business. Here, we share some insights we have published over the years.
News & Updates 3 min read
People management is one of the hardest and most critical parts of running any business. Here, we share some insights we have published over the years.
Product & Design 29 min listen
Gerry Scullion joins Dee Reddy to discuss human-centered design. They explore who the “human” is, why designers should care and how design teams can be a force for good.
Product & Design 8 min read
Being new at a company doesn’t mean you are at a disadvantage. Here are 5 things you can do to quickly get situated and start contributing right away.
Scale by Intercom 20 min listen
Customer centric marketing: what is it and what does it even mean to be customer-centric in 2019? We sat down with Leela Srinivasan, CMO at SurveyMonkey, to find out how to build a customer centric business in the 21st century.
Engineering 6 min read
Large engineering organizations face a common problem – different teams working on different parts of a product can end up…
Product & Design 5 min read
For many Intercom staff, the “Intercomic” has become a coveted part of their job here, a very personal marker of progress and belonging. The cartoon portraits are a core part of the Intercom culture – here’s their origin story.
Customer Service 19 min watch
As a human being, storytelling is one of the most powerful tools in your arsenal. It works in just about…
News & Updates 7 min read
Working remotely in and of itself is challenging, but growing and moving a remote team into an office brings its…
Product & Design 32 min listen
Elad Gil, author of the High Growth Handbook and former VP of Corporate Strategy at Twitter, explains when to hire a COO, how to handle re-orgs, where acquisitions go awry, and more.