What is customer satisfaction (CSAT)?
A healthy business relies on happy customers. In this article, we cover everything you need to know about customer satisfaction: what it is, why it matters, how to measure it, and what it looks like in action.
A healthy business relies on happy customers. In this article, we cover everything you need to know about customer satisfaction: what it is, why it matters, how to measure it, and what it looks like in action.
Product & Design 17 min watch
Convincing potential users to sign up for your product isn’t easy. But what happens next is far more important – customer retention is the next frontier.
Customer Engagement 26 min listen
Marketing strategist Val Geisler walks through practical email tips, her process for onboarding, and why she likens career progression to a spiral staircase.
Customer Service 6 min read
Helping your customers see the full value of your product is key to ensuring their loyalty, and webinars are one…