Growth
15 min read
What is voice of the customer?
Learn about the concept of “voice of the customer” and why it is important to understand. See examples of successful VoC programs.
Customer Feedback
Intercom makes it easy to talk to your users while they are using your product to gain valuable customer insight where it makes the most sense: in your app.
Growth 2 min read
What is a customer feedback loop?
A customer feedback loop is the process that takes place between a customer providing feedback and a brand acting on that feedback and telling the customer.
Customer Engagement 9 min read
How to ask your customers great questions and gather actionable feedback – 3 key takeaways
We recently hosted the debut session of our CX for Growth webinar series, with guests Great Question. Here are three of the most important takeaways.
Product & Design 4 min read
Moving fast and building smart: The value of quick customer feedback
Speeding up customer feedback loops allows you to learn and iterate fast enough to stay ahead of the market while making your customers feel included in the process. Here are three tips for collecting customer feedback quickly and efficiently.
News & Updates 4 min read
Announcing multichannel transactional messaging: Make sure your customers get the message
We’re excited to announce that you can now send transactional messages using Intercom, empowering you to send all your customer messages from one easy-to-use platform.
Product & Design 30 min listen
Built for you: Behind conversation topics and custom reports
In our third installment of Built For You, our cross-functional panel discuss conversation topics and custom reports.
Product & Design 5 min read
Reading list: Know your customers
Talking to your customers and really knowing what they need is beneficial in many different ways – it can help build loyalty, but also gives you crucial information to help your business succeed. Here is a selection of insights we’ve published over the years.
Product & Design 16 min read
Customer feedback strategy: How to collect, analyze and take action
Customer feedback is key for understanding customer needs and shaping product roadmaps, but how do you go about gathering and analyzing it? This in-depth guide explains everything you need to know.
Customer Service 30 min listen
HubSpot’s Michael Redbord on staying in touch with your customers as you scale
In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. You might say it’s one of the strongest advantages a startup has.
Product & Design 30 min listen
Josh Seiden on why product teams should focus on outcomes over output
Josh Seiden, author of the new book Outcomes Over Output, joins the Intercom podcast to discuss why focusing on outcomes instead of outputs has become a rallying call for product teams today.
