Customer Service 12 min watch
Who are you building for?
As a company scales it’s easy for teams to lose sight of who they’re building for. With siloed teams and…
Intercom makes it easy to talk to your users while they are using your product to gain valuable customer insight where it makes the most sense: in your app.
Customer Service 12 min watch
As a company scales it’s easy for teams to lose sight of who they’re building for. With siloed teams and…
Customer Service 35 min listen
Sarah Hatter discusses how the world of customer support is evolving, why great support improves product, how to scale an empathetic support culture, and much more.
Product & Design 1 min read
Most product feedback is categorized by what was said, and occasionally who said it. But there’s more to it than…
Product & Design 2 min read
Lots has been written on what attributes help define a great product manager. When you put them all together, what…
Product & Design 6 min read
Building a great product is an art as much as a science. It requires making hard decisions and trade-offs, in…
Product & Design 10 min watch
Product research is no longer a heavyweight process that takes place in labs, with whiteboards and clipboards, which takes months…
Product & Design 4 min read
Customer feedback is a powerful source of ideas for new features but tapping into it can be hard. Shopseen is…
Product & Design 3 min read
Product market fit means being in a good market with a product that can satisfy that market. Getting there is…
Product & Design 4 min read
There is nothing more insightful than learning how to improve your business directly from your customers. The challenge is asking…