Customer Service 5 min read
Harnessing user research with Intercom
It’s a given developers know their products better than their users but this can lead to a gulf in understanding…
Customer Service 5 min read
It’s a given developers know their products better than their users but this can lead to a gulf in understanding…
Customer Service 4 min read
Finding the right tone for your customer communications can be tough. A/B testing messages in Intercom lets you quickly see…
Product & Design 5 min read
Eight days. That’s how long it took Josh Pigford to build and launch the foundation of what, in six months,…
Customer Service 2 min read
What happens in the first 30 days defines whether a new sign-up turns into a loyal customer, or is never…