Product & Design 7 min read
Sharing the power of data through partnerships and storytelling
If you’re a data analyst, you probably believe in the power of data to make better decisions. But believing that…
Product & Design 7 min read
If you’re a data analyst, you probably believe in the power of data to make better decisions. But believing that…
Product & Design 4 min read
Our product analytics team are creatures of habit: every morning we go to the same coffee shop. The barista recently…
Customer Service 2 min read
Easy availability of data has fundamentally changed the game when it comes to validating business activities. But if we’re all…
News & Updates 7 min read
Our goal for Intercom availability is that each of our public facing endpoints (In-App Messenger, the Intercom web application and…
Product & Design 7 min read
“…great designers are dogged in understanding the problem they are dealing with. Their curiosity and tenacity for understanding doesn’t end…”…
Product & Design 3 min read
Analytics tools are great for collecting data that’s easy to measure, and visualising it in beautiful charts. Sadly, this usually…
Product & Design 1 min watch
Start-up advice often comes in the form of populist phrases. Usually they’re are at odds with other valid phrases. Sometimes…
Product & Design 3 min read
The mathematician searches around the lamppost on his hands and knees. “What are you looking for?” a bystander asks. “My…
Product & Design 2 min read
A dashboard is a single screen showing the status of an application. At a glance you should see what’s going…