Great help content starts with great questions
Creating great proactive help content – that resolves your customers’ queries – is a dialogue between your support team and product team. Start with these four questions.
Creating great proactive help content – that resolves your customers’ queries – is a dialogue between your support team and product team. Start with these four questions.
Engineering 9 min read
Every engineering organization is faced with the same question – what do you do when the unexpected happens and something goes wrong? Here’s how we implemented a brand new incident management process during a critical event at Intercom.
Customer Engagement 8 min read
How do help your new customers get the best out of your product? Learn why it pays to market to your customers and how to help them succeed with your product.
Customer Engagement 6 min read
When it comes to guiding customers to success, a one-size-fits-all approach just won’t work. Instead, try differentiating your onboarding to…