Large engineering organizations face a common problem – different teams working on different parts of a product can end up having specific domain knowledge, and even specific cultures, that can lead to…
Support 6 min read
As your business grows, having an excellent customer support team who can keep up is critical. Ramping up that support team, however, is easier said than done.
Engineering 8 min read
Scaling quickly as a business gives our engineers the opportunity to have a big impact early on. As an engineer, here’s what your first few months are like at Intercom.
Engineering 6 min read
Onboarding new employees is a hard process to do well. You might think of onboarding as something you just have…