Product & Design 3 min read
What’s the story with your product?
The difference between writing a joke and writing a story is the same as the difference between creating a product…
Product & Design 3 min read
The difference between writing a joke and writing a story is the same as the difference between creating a product…
Engineering 5 min read
“What hath God wrought?” was a message that reshaped the world as we know it. Transmitted by Samuel Morse in…
Product & Design 1 min read
There’s a great Twitter account that parodies dumb tech blog headlines. “Breaking: The Novelty Of Touchscreen Telephones Is Wearing Off.” It’s…
News & Updates 8 min read
We recently created a feature in Intercom that none of our customers were asking for – video replies. I explained why…
Customer Engagement 7 min read
News – both the written word and video – has never been more widely consumed but the traditional business model…
Product & Design 9 min read
The second part of our interview with Bob Moesta discusses topics specific to start-ups. We look at how a start-up…
Product & Design 1 min listen
For your product to succeed, you have to understand the mechanisms of value. What’s valuable, and when? A recent post…
Product & Design 6 min read
Personas are a tool for sharing a common vision of a target user with everyone on a project. When everyone…
Product & Design 5 min read
In a talk titled Reinventing IT, Prof Clay Christensen, author of The Innovators Dilemma, asks a simple question: Why do…