Engineering 6 min read
Build strong values to build great products
When you’re growing fast, it can be easy to focus on nothing but the next line of code. But as…
Engineering 6 min read
When you’re growing fast, it can be easy to focus on nothing but the next line of code. But as…
Customer Engagement 7 min read
Churn is one of the most important metrics tracked by today’s startups. But also one of the most misunderstood. We’re…
News & Updates 1 min read
Yesterday we announced Intercom had raised $50 million in an investment round led by Index Ventures. So today I thought…
Product & Design 2 min read
Starting from first principles is something we do a lot in our product and design process at Intercom. I was…
News & Updates 3 min read
Imagine you had the chance to create a new country and needed to design the perfect economy for it. Building…
News & Updates 5 min read
The first week in a new company can be daunting for an engineer as you leave the comfort zone of…
Product & Design 5 min read
Design patterns are reusable solutions to common problems. They greatly speed up the design process, giving designers a common vocabulary…
News & Updates 4 min read
Some 4-6 million years ago, the human and chimpanzee lineages began to split. Between then and the early 90s, the…
News & Updates 6 min read
Having a central Ops team is unfashionable at the moment. It goes against the prevailing, fully integrated DevOps mentality. But…