Customer Service 9 min read
How we use Intercom to support Intercom customers
We recently wrote about scaling a product team and we’re keen to share more of how we work. In that…
Customer Service 9 min read
We recently wrote about scaling a product team and we’re keen to share more of how we work. In that…
News & Updates 3 min read
Earlier this year we promised we’d publish regular updates on what new features we added to Intercom, so here’s the…
Customer Service 7 min read
Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…
Product & Design 10 min read
There’s been lots written about how Internet businesses should build software, from books like The Lean Start-Up, and posts from…
News & Updates 2 min read
This year we’ll be posting regular updates on the improvements we’re making and new features we’re shipping in Intercom. We’re…
Customer Service 5 min read
When your business delivers time sensitive content to the busiest newsrooms on the planet, efficient communications and support are essential….
News & Updates 6 min read
I recently left my job at Google to head up the Product Design team at Intercom. Here’s why I thought…
Product & Design 2 min read
Earlier this year we began investing in our blog, by hiring a full time editor and deliberately increasing our publishing…
News & Updates 2 min read
Customer information is most valuable when consolidated. When all your information about all your customers is in the same place,…