Product & Design 5 min read
Conversational commerce: 3 examples to validate the hype
2016 was the year of conversational commerce. Despite the hype, it has continued on its way to becoming the next…
Product & Design 5 min read
2016 was the year of conversational commerce. Despite the hype, it has continued on its way to becoming the next…
News & Updates 4 min read
At Intercom, we’re always curious about how messaging shapes the way we communicate online with customers and website visitors. We’d…
Customer Engagement 6 min read
As your product evolves and changes over time, you’ll invest money and time in new features, big product launches and…
Customer Engagement 4 min read
If you’ve never designed a messaging schedule for a product or app, there’s always low-hanging fruit and quick wins.
Product & Design 8 min read
Messaging looks set to disrupt the computing landscape but not for any of the reasons you might expect. Chat’s threaded…
Product & Design 5 min read
Our product teams pride themselves on working in small, autonomous units. Each team has their own roadmap, their own weekly…
Product & Design 4 min read
Let’s face it, no one likes to be interrupted. But whether it’s on our phones, on websites, or even inside…
Product & Design 7 min read
The first wave of the internet was deeply impersonal. It enabled immediacy, scale, and access. But anonymity ruled – it…
News & Updates 5 min read
Our new messenger marks the culmination of a year’s worth of work. We’re announcing our new messenger to help businesses…