Support 34 min listen
Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue
How do you deliver an integrated customer experience? Dialpad’s Chief Strategy Officer Dan O’Connell has the answer.
podcast
Product & Design 24 min listen
Dribbble CEO Zack Onisko on building a business around community
Zack began his career as a product designer before moving into product management and then growth roles. Most notably he…
Marketing 32 min listen
Eventbrite’s Brian Rothenberg on growing a marketplace
Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than…
Product & Design 1 min listen
A great product starts with a great vision
What unique opinions does your product have about the world? What do you believe about your problem space that no…
Product & Design 31 min listen
Google’s Golden Krishna on designing screenless experiences
In some cases apps that necessitate tap after tap or click after click – experiences relegated to a screen – simply…
Marketing 1 min listen
Podcasting: where content marketing meets the earbuds
You wouldn’t build a product that reaches users through just one interface or in only one context, so why limit…
Marketing 4 min read
How we redesigned our blog, Inside Intercom
We pride ourselves on the fact that Intercom has become synonymous with high quality design and content. But we never…
Product & Design 44 min listen
Intercom’s Paul Adams on product
Before joining Intercom he helped design vacuums at Dyson, helped design Gmail, YouTube and Google+, and then at Facebook he…
Product & Design 47 min listen
Strategyn’s Tony Ulwick on Jobs-to-be-Done
The founder of innovation consulting firm Strategyn, he’s helped hundreds of companies create new goods and services using JTBD principles,…