Engineering 27 min listen
Intercom presents Engineer Chats
We’ve told you all about our products and features and the launches we’re excited about. Now, we take you behind the scenes and introduce you to the work of the people who make it happen.
Engineering 27 min listen
We’ve told you all about our products and features and the launches we’re excited about. Now, we take you behind the scenes and introduce you to the work of the people who make it happen.
Customer Engagement 26 min listen
From considering the channel and brand voice to matching the situation and the tone of the customers, can you ever really nail down the perfect message in customer service?
Customer Service 31 min listen
Traditional product design sees product as an immutable, one-size-fits-all solution. But your app isn’t the destination — your user’s goal is. The product is just a path to reach it.
Customer Service 19 min listen
The impact of customer experience on revenue is clear. So why do so many revenue-driven organizations keep treating support as a cost center?
Customer Service 31 min listen
Guaranteeing a great experience for your customers isn’t hard, but are you actually delivering on that promise?
Product & Design 22 min listen
The role of a PM is riddled with variables and subtleties. Writing clear career paths gets rid of the uncertainty and helps you navigate your way up the ladder.
Product & Design 29 min listen
We hear it all the time: companies pitching themselves as the Uber of this and the Amazon of that. But rather than going after someone else’s domain, shouldn’t you create your own?
Customer Engagement 16 min listen
As product-first businesses evolve, so do their product marketing needs. But is there a right way to set up your org for success? We talk to our PMM leaders about product marketing and how we do it at Intercom.
Customer Service 34 min listen
How do you deliver an integrated customer experience? Dialpad’s Chief Strategy Officer Dan O’Connell has the answer.